Your Next Steps

Register on the Arise Platform

After successfully completing the application on MLA Virtual Services website, ensuring that you have adequate work space, and accessing your equipment.  The next step is to register on the Arise platform, who is Arise Virtual Solution?

Arise is a virtual call center technology platform that connects registered call center companies and their agents to clients in need of call center services.

• Arise Virtual Solutions has changed the way companies think about call center services. Arise provides a virtual platform to connect primarily work-at-home service professionals running small call center businesses to other large companies. For over two decades, the Arise platform has enabled flexible customer contact, business processing and consulting solutions for numerous companies around the globe, uniquely blending crowd-sourcing innovation, virtual technology, and operational efficiencies to deliver an enhanced customer experience for a company’s customers. The Arise platform provides an unparalleled business opportunity for tens of thousands of primarily home-based call center companies, run by stay-at-home parents, veterans, students, retirees, and other entrepreneurial-minded individuals.

Choose Your Client

The certification experience closely reflects the that of other independent contracting models. The Opportunity Announcement will provide you with all the information you need – including information about certification – to decide whether a given client program is the right opportunity for your business before you commit your business’ resources.

MLA Virtual Services suggest that you:
• Take the time to learn about the opportunity carefully                                                                                                                               • Read through the Opportunity Announcement.
• Contact us via messaging, chat, or email and any other agents who may have taken the course.
• Take the time to attend information sessions and ask questions BEFORE you make the commitment to the certification course.

Before you, a Service Partner, can begin servicing a client program, you must take and successfully complete a client certification course. Certification is an investment opportunity. Like an aesthetician, realtor or general contractor, it prepares the learner to be a true professional. Learners will gain keen knowledge related to the client, call types, customers, and how to be successful.

The charges for these courses range between $19.99 and $250. This is required by clients in order to be able to service their account. The course provides information on the client’s systems that will be used by agents during servicing, as well as the performance metrics laid out in the operative Statement of Work and other information about the client program.

What To Expect

Courses range anywhere from 10 days to 8 weeks in length. Each session is normally 4 hours long. Often the course is instructor-led, but there are also self-directed components, and there may be requirements to complete prior to the next day’s class. Everything is virtual. Videos and audio components are built into the online experience.